Hotel Operations Manager

3 days ago

Muscat, Muscat, Oman beBeeOperations Full time 2,800 - 3,600

We are seeking a highly motivated and experienced Operations Manager to oversee the daily operations of our hotel. This role is critical in ensuring a seamless guest experience by managing front office, housekeeping, food and beverage, maintenance, and other operational departments.

The ideal candidate is a hands-on leader with a strong background in hospitality, exceptional communication skills, and a passion for delivering excellent service.

Responsibilities:

  • Oversee day-to-day hotel operations, ensuring smooth coordination across all departments.
  • Monitor and improve guest satisfaction metrics, handling guest complaints and feedback proactively.
  • Ensure all operational standards, processes, and policies are implemented and consistently followed.
  • Work closely with department heads to manage staff scheduling, training, and performance evaluations.
  • Collaborate with senior management to develop and implement strategies for revenue growth and cost control.
  • Ensure compliance with health, safety, and security regulations and maintain a safe working environment.
  • Conduct regular property inspections and implement action plans to address maintenance and cleanliness issues.
  • Monitor inventory levels and assist in purchasing, budgeting, and forecasting needs.
  • Support marketing and event initiatives that drive occupancy and brand visibility.
  • Lead by example and foster a positive, team-oriented work culture.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
  • 3–5+ years of proven experience in hotel operations management or a similar leadership role.
  • Strong understanding of hospitality operations including front office, housekeeping, F&B, and maintenance.
  • Exceptional leadership, organizational, and communication skills.
  • Ability to analyze data, prepare reports, and make sound business decisions.
  • Proficient in hotel management software (e.g., Opera, PMS, POS systems).
  • Flexibility to work various shifts, including weekends and holidays as needed.

About Us:

We offer a competitive salary, full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Join us and you'll become part of our ever-growing global family.

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