Hotel Housekeeping Operations Manager

Assistant Housekeeping Manager

Our hotel is seeking a detail-oriented and hands-on Assistant Housekeeping Manager to support the daily operations of our housekeeping department. In this role, you will assist in supervising housekeeping staff, maintaining cleanliness standards, and ensuring a high level of guest satisfaction.

The ideal candidate has strong leadership skills, a proactive attitude, and a commitment to excellence in hospitality. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the housekeeping department, including room cleaning, public areas, laundry, and back-of-house spaces.

You will supervise, train, and motivate housekeeping staff to meet service and cleanliness standards. Conduct room and public area inspections to ensure consistency with hotel standards. Coordinate room status updates with the front office and maintenance teams.

Manage inventory of cleaning supplies, linens, and guest amenities; assist with ordering and stock control. Support the Executive Housekeeper in scheduling staff and managing labour costs within budget.

Respond to and resolve guest complaints or requests promptly and professionally. Ensure compliance with health, safety, sanitation, and hygiene standards.

Assist in onboarding and ongoing training of housekeeping personnel. Maintain proper documentation including inspection reports, staff attendance, and maintenance issues.

• Previous housekeeping supervisory experience in a hotel or resort environment.
• Strong organizational and communication skills.
• Ability to lead a diverse team in a fast-paced environment.
• Proficient in housekeeping management systems and Microsoft Office.
• High attention to detail with a passion for cleanliness and guest service.
• Ability to work flexible hours, including weekends and holidays.
• Degree or diploma in Hospitality Management or related field preferred but not required.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life.

Full uniform provided. Impressive room discounts. Best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home.

Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests.

Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.