
Front Desk Associate
1 day ago
We are seeking a highly motivated and experienced Front Desk Associate to join our team at Wyndham Hotels & Resorts EMEA.
Responsibilities:- Ensure prompt arrival at work, well-groomed and dressed in accordance with uniform standards.
- Demonstrate pride in the workplace by showcasing a high level of commitment.
- Treat all guests and colleagues with politeness and courtesy at all times.
- Provide full cooperation to guests and assist in a prompt, caring, and helpful manner.
- Anticipate guests' needs wherever possible and react accordingly to enhance guest satisfaction.
- Promote a professional image to both internal and external customers.
- Maintain a high degree of guest satisfaction by receiving zero complaints about your department.
- Use guests' names whenever appropriate.
- Stay informed about various room types, hotel facilities, hours of operation, restaurants, shops, and function rooms.
- Be aware of hotel management, their office location, role, and availability.
- At least 2 years of experience in a similar position in a similar hotel.
- Fluent English language skills, written and spoken; Arabic is desired.
- Good team player with a positive customer service mindset.
- Familiarity with OPERA System.
- Ability to work flexible shifts.
- Capacity to stand for extended periods (9 hours).
- Basic computer literacy.
- Adaptability to perform other reasonable duties as directed by the Front Office Manager.
Wyndham Hotels & Resorts EMEA offers a unique opportunity to join a global hospitality leader.
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