Customer Service Supervisor

2 days ago


Muscat, Muscat, Oman IHG Hotels & Resorts Full time
Job Summary
We are seeking a highly skilled Front Office Supervisor to join our Crowne Plaza team. This is an excellent opportunity to develop your leadership skills and contribute to delivering exceptional guest experiences. As a key member of our front desk operations, you will be responsible for overseeing daily activities, managing staff, and ensuring seamless interactions with our guests.

Responsibilities:
  • Lead and motivate the front desk team to achieve high standards of service quality.
  • Manage day-to-day front desk operations, including check-ins, check-outs, and guest inquiries.
  • Maintain accurate records and reports related to guest stays and services provided.

Requirements:
  • 2+ years of experience in hotel front desk operations, preferably in a supervisory role.
  • Proven leadership skills and ability to motivate teams.
  • Excellent communication and problem-solving skills.

Our Company Culture
Crowne Plaza is a dynamic and supportive work environment that encourages collaboration and open communication. Our teams are passionate about delivering exceptional guest experiences and making a positive impact on our communities. If you're looking for a challenging and rewarding role with opportunities for growth and development, consider joining our team

Benefits:
  • A competitive salary and bonus structure.
  • An attractive benefits package, including medical, dental, and vision coverage.
  • A generous room discount program and other perks.


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