Hotel Reservation Specialist

3 days ago

Muscat, Muscat, Oman beBeeReservation Full time
Job Opportunity

We are seeking a skilled professional to fill a challenging role in our organization.

About the Job

This is an exciting opportunity for a motivated individual to join our team and contribute to our success.

  • To receive and process all reservation inquiries made by phone, email, or other means efficiently and accurately.
  • To supervise and implement safety policies and procedures as per our company emergency plan.
  • To promote a positive work culture around our core values.
  • To sell and cross-sell all resort facilities and services.
  • Maintain good relations with local travel agents and other outside contacts.
  • To have a complete understanding of our pricing strategy and apply it accordingly.
  • Communicate effectively within the organization at all levels using appropriate communication methods.
  • Wear the correct uniform and name badge at all times.
  • To participate in building an efficient team by taking an active interest in their welfare, safety, and development.
  • To provide courteous and professional service at all times.
  • Equip team members with necessary skills to perform duties efficiently.
  • Maintain standards and methods of service as stated in our operation manual.
  • Adhere to hotel employee rules, regulations, and policies related to fire, hygiene, health, and safety.
  • To plan weekly operation rosters in coordination with the front office supervisor.
  • Ensure accuracy of reservation information in our management system.
  • To drive and collect guest information while creating reservations.
  • Review daily arrival reports to ensure data accuracy.
  • Respond promptly to all calls and guest inquiries.
  • Implement and uphold company and department standards and policies.
  • Train and coach team members on our systems.
  • Coordinate with the front office for any special requests.
  • Balance room inventory.
  • Have complete knowledge of our programs and benefits.
Technical Expertise Required
  • Sell our products and services using up-selling and suggestive selling techniques.
  • Promote our hotel's products and services.
  • Maintain high level of product and service knowledge.
  • Possess operational knowledge of our systems.
  • Handle reservations received via various channels.
  • Process reservation amendments such as extensions and departures.
  • Manage waitlist reservations.
  • Handle no-show reservations through investigation and follow-up.
  • Record special billing arrangements for groups and conventions.
  • Update guest requests and preferences in the system.
  • Select and update profiles for each reservation.
  • Monitor reservation levels and inform management of occupancy rates.
  • Maintain knowledge of special rates, offers, and promotions.
  • Prepare reports as needed.
  • Attend daily room controlling meetings.
  • Handle inquiries, complaints, and requests regarding reservations.
  • Ensure proper filing of reservation documents.
What We Offer
  • A dynamic and supportive work environment.

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