Technical Service Resolution Specialist

14 hours ago


Muscat, Muscat, Oman Digital Mall Full time

Join Digital Mall as a Technical Support Specialist in Oman

About the Opportunity

We are excited to announce an opening for a Technical Support Specialist to join our growing team in Oman. In this role, you'll play a critical part in ensuring our customers have an excellent experience using our online marketplace and ecommerce platform.

Main Responsibilities
  1. Deliver outstanding technical support to our customers via various channels.
  2. Build strong relationships with customers by actively listening to their needs and providing effective solutions.
  3. Stay current on our platform's features and functionalities to provide accurate information.
What We're Looking For
  • Minimum 1 year of experience in technical support or customer service.
  • Strong technical knowledge and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to explain complex concepts clearly.
Benefits Package
  • Competitive salary.
  • All necessary hardware and software will be provided.
  • VISA sponsorship for expats.
  • Relocation cost coverage from origin country to Oman.
  • Work-life balance.
  • Fair and fun work culture.


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