Technical Support Professional

1 day ago


Muscat, Muscat, Oman Zahrawi Group Full time

Zahrawi Group invites applications for the position of Service Technician. As a key member of our team, you will play a vital role in providing superior customer service and technical support.

Job Description

This challenging role involves working in dynamic 24x7 environments, ensuring high-quality end-user service performance.

Main Accountabilities
  • Implement all relevant policies and procedures.
Equipment Maintenance
  • Execute routine inspections and maintenance tasks in accordance with Health Authority and Quality Control regulations.
  • Timely completion of preventive maintenance tasks for all equipment is crucial.
  • Products are installed as trained, considering pre-installation requirements where necessary.
Equipment Breakdowns
  • Attend to breakdown calls immediately, executing corrective actions swiftly.
  • Coordinated delivery of spare parts minimizes downtime.
Training and Development
  • Pursue ongoing training opportunities to improve your expertise.
Administrative Roles
  • Weekly reports are submitted on time.
  • Collaborate with the service coordinator on new installation documentation preparation.
  • Instrument databases are maintained accurately.
  • Sales team collaboration: technical information and site visits coordination.
  • Sharing valuable insights with the sales team.
Qualifications and Experience
  • Education: Diploma in Biomedical Engineering or relevant discipline.
  • Experience: Minimum 2 years in the biomedical field.
  • Key Competencies: Effective communication skills, strong English proficiency, efficient time management, problem-solving, Microsoft Office skills, customer-oriented attitude.
  • Additional Requirements: Valid driver's license and location in Oman.


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