
System Support Professional
2 days ago
- User Access Control
- User creation and management
- User profile access and security
- User password control and reset
- User re-activation, deactivation, and setoff
- Verify and apply bank's access metrics policy
- Backup Management
- Tapes BKP transfer to ODP, COM, and Barka branch based on request
- Monthly offsite BKP tapes verification (Barka Branch)
- Backup monitoring and follow-up with concerned team in case of failures
- Monitoring Process
- Application server system usage and performance
- Host connectivity (iMAL and IRIS) status
- Oman net link status and troubleshooting
- MasterCard link status and resolution
- SMS alert system setup and maintenance
- SAB files upload status and resolution
- ATM & CCDM status monitoring
- Speech log recording and analysis
- Server room temperature and humidity control
- Replication status between PROD, DR, and reports servers
- End of Day Process
- Initiate end of day (EOD) process daily
- Ensure all users are balanced (Active Transaction Report)
- Report pending transactions to relevant users and their managers
- Check EOD process failure report (Exception Report)
- Send EOD process status notification email to the team
- Help Desk System
- Helpdesk customizer and configuration
- Helpdesk modules management and user requirements
- Managing application users and permissions
- Application Administrator
- Customer care and support
- Branches Qmatic system setup and maintenance
- ISIGNAGE system for rate sheet and display screens
- Helpdesk system management and optimization
- Statement generation and printing
- EDRMS document scanning system setup
- Mentoring and troubleshooting technical issues
- Upgrade and changes based on user requests or business requirements
- Other Tasks
- Branches visit and support
- Processing customer statements and queries
- Support in fixing IT device issues & applications
- Training program for fresh graduates coming through the training department
- Vendor communication and follow-up
- New photo upload to plasma screens in the branches
- On-call for any emergency or process failure
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