System Support Professional

2 days ago


Muscat, Muscat, Oman Bank Nizwa Full time
Key Responsibilities
  • User Access Control
    • User creation and management
    • User profile access and security
    • User password control and reset
    • User re-activation, deactivation, and setoff
    • Verify and apply bank's access metrics policy
  • Backup Management
    • Tapes BKP transfer to ODP, COM, and Barka branch based on request
    • Monthly offsite BKP tapes verification (Barka Branch)
    • Backup monitoring and follow-up with concerned team in case of failures
  • Monitoring Process
    • Application server system usage and performance
    • Host connectivity (iMAL and IRIS) status
    • Oman net link status and troubleshooting
    • MasterCard link status and resolution
    • SMS alert system setup and maintenance
    • SAB files upload status and resolution
    • ATM & CCDM status monitoring
    • Speech log recording and analysis
    • Server room temperature and humidity control
    • Replication status between PROD, DR, and reports servers
  • End of Day Process
    • Initiate end of day (EOD) process daily
    • Ensure all users are balanced (Active Transaction Report)
    • Report pending transactions to relevant users and their managers
    • Check EOD process failure report (Exception Report)
    • Send EOD process status notification email to the team
  • Help Desk System
    • Helpdesk customizer and configuration
    • Helpdesk modules management and user requirements
    • Managing application users and permissions
  • Application Administrator
    • Customer care and support
    • Branches Qmatic system setup and maintenance
    • ISIGNAGE system for rate sheet and display screens
    • Helpdesk system management and optimization
    • Statement generation and printing
    • EDRMS document scanning system setup
    • Mentoring and troubleshooting technical issues
    • Upgrade and changes based on user requests or business requirements
  • Other Tasks
    • Branches visit and support
    • Processing customer statements and queries
    • Support in fixing IT device issues & applications
    • Training program for fresh graduates coming through the training department
    • Vendor communication and follow-up
    • New photo upload to plasma screens in the branches
    • On-call for any emergency or process failure


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