Customer Service Agent

2 days ago


Muscat, Muscat, Oman beBee Careers Full time

The Reservation Specialist role is a dynamic and challenging position that requires strong communication and problem-solving skills.

Responsibilities:
  • Process all reservation requests, changes, and cancellations
  • Determine appropriate room type based on guest needs
  • Verify availability of rooms and rates
  • Explain hotel policies and procedures to callers
  • Accommodate special requests and document them in the reservation system

This role involves working closely with other departments, including front desk, housekeeping, and food and beverage, to ensure seamless execution of guest reservations and stays.



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