Reservation Support Agent

POSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...

Position level: Department HeadReport to: Revenue ManagerRequirementsA degree or certification in Hospitality, or Diploma in the relevant field from a recognized institute.2+ years of demonstrated experience in a similar roleStrong leadership, communication, and organizational skillsKnowledge of hotel/resorts and SPLs policies regarding reservations,...

The Customer Service Agent role at our hotel involves providing exceptional service to guests through various touchpoints, including phone, email, and in-person interactions.Key Responsibilities:Process all customer inquiries and resolve issues in a timely and professional mannerProvide information about hotel services and amenitiesAssist with reservation...

The Reservation Specialist role is a dynamic and challenging position that requires strong communication and problem-solving skills.Responsibilities:Process all reservation requests, changes, and cancellationsDetermine appropriate room type based on guest needsVerify availability of rooms and ratesExplain hotel policies and procedures to callersAccommodate...

Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

Job SummaryWe are seeking a highly skilled Operation Support Specialist to join our team. In this role, you will be responsible for providing support to our operations team, ensuring the smooth execution of our marine field services.Key Responsibilities:Contact class, agent, flagContact vessel through marine trafficContact account department to prepare...

Customer Service RoleWe are seeking a skilled customer support agent to manage incoming calls, addressing customer inquiries and providing accurate information regarding products and services.Key Responsibilities:Contact Management: Manage incoming calls and respond to customer inquiries in a timely and efficient manner.Issue Resolution: Identify and resolve...

About the JobThis is a fantastic opportunity to work as a Front Desk Agent where you will have the chance to develop your skills, work with a talented team, and deliver exceptional customer service.Main Responsibilities:Provide personalized service to guests, ensuring a seamless and enjoyable experience.Maintain accurate records, process transactions, and...

Job Purpose:The Officer - Administration (Admin) & Reservations orchestrates administrative and reservation operations within the bank, ensuring seamless handling of bookings and robust inventory management. He/She facilitates effective coordination with vendors, administers the reservation system, and ensures compliance with internal policies. The Officer -...