IT System Monitoring Professional

1 week ago


Muscat, Muscat, Oman beBee Careers Full time
System Monitoring Specialist

This role requires a skilled professional to work in a 24x7 command center environment, ensuring the operational efficiency of IT services.

  • The ideal candidate will possess experience as an Incident or Problem Manager in an IT Application Operations environment.
  • Familiarity with performance monitoring and observability tools such as Dynatrace, Riverbed NPM, SolarWinds, Grafana is essential.
Key Responsibilities:
  1. Ensuring all monitoring tools are operational 24/7.
  2. Monitoring critical systems, following up on service requests, and managing escalations.
  3. Coordinating system inspections, emergency repairs, and management to achieve high uptime.
  4. Performing incident reporting, analysis, and post-incident reviews.
  5. Managing notifications, escalations, and incident documentation.
  6. Leading crisis calls and managing war-room activities.
  7. Collaborating with internal teams and vendors for swift incident resolution.
  8. Maintaining knowledge bases and generating incident trend reports.
Requirements:
  • Bachelor's degree in IT or a related field.
  • At least 3 years' experience as an Incident or Problem Manager.
  • Experience with monitoring tools like Dynatrace, Riverbed NPM, SolarWinds, Grafana.
  • Knowledge of performance monitoring, observability, and IT best practices.
  • SRE certification is beneficial.
  • Good communication and presentation skills; experience in IT operations is advantageous.


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