Monitoring and Incidents Analyst

22 hours ago


Muscat, Muscat, Oman MAITRI GLOBAL PRIVATE LIMITED Full time

Any

Vacancy

1 Vacancy

Job Description
  1. Operate and monitor the 24/7 Command Centre for IT services.
  2. Ensure uninterrupted functionality of monitoring and observability tools.
  3. Perform system inspections, emergency repairs, and incident escalation.
  4. Handover/takeover shift duties with detailed reporting.
  5. Provide inputs for incident reports and historical data logs.
  6. Assess, validate, and escalate major incidents as per process.
  7. Coordinate recovery actions and provide updates during incidents.
  8. Participate in Root Cause Analysis (RCA) and track improvement plans.
  9. Collaborate with IT teams and vendors during incident lifecycle.
  10. Lead crisis management calls and maintain war-room coordination.
  11. Maintain knowledge base and monitoring tool libraries.
  12. Monitor using tools (e.g., Dynatrace, Grafana) and run pre-defined recovery processes.
  13. Log issues, manage follow-ups, and ensure SLA compliance.
  14. Ensure compliance with Risk Management and Audit standards.
Desired Candidate Profile
  1. Strong understanding of:
  • Performance monitoring and observability tools (e.g., Dynatrace, Riverbed NPM, SolarWinds, Grafana).
  • Programming languages.
  • Database management and SQL.
  • Structured and Object-Oriented system design.
  • SDLC and current IT technologies.
Excellent communication and interpersonal skills.Strong documentation and report/MIS preparation skills.Ability to manage and lead crisis situations effectively.Readiness to work in shifts and under pressure.Employment Type

Full Time

Company Industry
  • Banking
  • Broking
Department / Functional Area
  • DBA
  • Datawarehousing (IT Software)
Keywords
  • SRE
  • Dynatrace
  • Solarwinds
  • Grafana
  • SQL
  • Database Management
#J-18808-Ljbffr

  • Muscat, Muscat, Oman TAT IT Technolgies Full time

    We have an urgent requirement for Monitoring & Incidents Analyst for our banking client in Muscat, OmanCandidate is required to work on shift to perform 24x7 command center duties ---MustExperience as an Incident or Problem Manager in an IT Application Operations environment. ---MustExperience in performance monitoring and observability tools like Dynatrace,...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and experienced Incident Response Specialist to join our team. As an Incident Response Specialist, you will be responsible for monitoring and responding to IT incidents in a 24/7 command center environment.Key ResponsibilitiesMonitor and respond to IT incidents using performance monitoring and observability...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Incident Response Specialist to join our team.The ideal candidate will have a strong understanding of performance monitoring and observability tools, as well as excellent communication and interpersonal skills.Operate and monitor the 24/7 Command Centre for IT services, ensuring uninterrupted functionality of...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job OverviewThis role is responsible for ensuring the continuity of IT services, with a focus on incident response and resolution.The successful candidate will have a strong background in performance monitoring and observability, with experience working with tools such as Dynatrace and Grafana.Operate and monitor the 24/7 Command Centre, ensuring...


  • Muscat, Muscat, Oman beBee Careers Full time

    Role SummaryWe are seeking a highly skilled IT Service Continuity Professional to join our team, with a focus on ensuring the continuity of IT services.The successful candidate will have a strong understanding of performance monitoring and observability tools, as well as excellent communication and interpersonal skills.Operate and monitor the 24/7 Command...

  • IT Operations Analyst

    20 hours ago


    Muscat, Muscat, Oman beBee Careers Full time

    About the RoleWe are seeking an IT Operations Analyst to join our team. As an IT Operations Analyst, you will be responsible for analyzing and resolving IT operational issues in a 24/7 command center environment.ResponsibilitiesAnalyze and resolve IT operational issues using performance monitoring and observability tools such as Dynatrace, Riverbed NPM,...


  • Muscat, Muscat, Oman Omantel Full time

    **About the Role:**The Senior Analyst will be responsible for assisting in preparing the annual budget, implementing cost reduction programs, and monitoring spending. This is an exciting opportunity for a talented individual to join our Financial Planning and Budgeting team at Omantel.Main Responsibilities:To prepare the annual Budgeting and quarterly...

  • Research Analyst

    4 weeks ago


    Muscat, Muscat, Oman Bank Muscat Full time

    Job Title: Research Analyst - Public MarketDepartment: Investment Banking (Asset Management)Main Role (Overall accountability):Support the public markets business byUndertaking research through financial analysisProviding analytical & documentation supportUndertaking client support activitiesPrincipal Accountabilities:Support in Management of...


  • Muscat, Muscat, Oman Modern College of Business and Science Full time

    About The RoleModern College of Business and Science (MCBS) is seeking an experienced and analytical Institutional Research Analyst to join our Institutional Research and Quality Assurance (IRQA) department. This pivotal role supports strategic planning and institutional effectiveness through robust data collection, analysis, and reporting. By providing...


  • Muscat, Muscat, Oman Bank Muscat Full time

    Investment Portfolio Analyst Job DescriptionJoin Bank Muscat as an Investment Portfolio Analyst and contribute to the success of our public markets business. Your responsibilities will include conducting research through financial analysis and providing analytical & documentation support. As a key member of our team, you will collaborate closely with clients...


  • Muscat, Muscat, Oman Canonical Full time

    Our Cybersecurity Risk Analyst Manager will lead quantified risk assessments, interpret internal or external cybersecurity risk analyses in business terms, and recommend a responsible course of action. They will also develop templates and materials to help with self-service risk management actions, monitor and identify opportunities to improve the...


  • Muscat, Muscat, Oman Shangri-La Group Full time

    Job SummaryThe Data-Driven Revenue Analyst will work closely with the Director of Revenue to drive fact-based decision-making and maximize hotel revenue. Key responsibilities include collecting and analyzing business intelligence data, developing pricing strategies, and monitoring market trends.Key Responsibilities:Collect and analyze business intelligence...

  • Research Analyst

    4 weeks ago


    Muscat, Muscat, Oman بنك مسقط Full time

    Job Title: Research Analyst- Public MarketDepartment: Investment Banking (Asset Management)Main Role (Overall accountability):Support the public markets business byUndertaking research through financial analysisProviding analytical & documentation supportUndertaking client support activitiesPrincipal Accountabilities:Support in Management of PortfoliosAssist...


  • Muscat, Muscat, Oman Omantel Full time

    Role Purpose:To prepare the annual Budgeting and quarterly forecasting - OPEX for Omantel Telecommunications company, implement cost reduction programs for the company in line with the best practices, monitor the spending of budget, and assist in cost optimization program.Position Information:Title: Senior Analyst, OPEXUnit: FinanceDivision: Financial...


  • Muscat, Muscat, Oman Ahli Bank Full time

    We are seeking a highly skilled Financial Control Analyst to join our team at Ahli Bank.The successful candidate will have a minimum of 7 years of banking experience, with at least 2 years in branch operations. A Bachelor's degree in Business, Finance, or a related field is preferred.The role involves developing and maintaining branch control dashboards to...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job SummaryWe are seeking a skilled Trade Marketing Analyst to join our team in Oman. The ideal candidate will be responsible for developing and executing channel-specific trade marketing plans for our key SKUs across modern trade, traditional trade, and horeca channels.Key ResponsibilitiesDevelop and execute trade marketing plans that drive sales growth and...


  • Muscat, Muscat, Oman beBee Careers Full time

    About the RoleWe are looking for a skilled Monitoring and Observability Expert to join our team, with a focus on ensuring the continuity of IT services.The successful candidate will have a strong understanding of performance monitoring and observability tools, as well as excellent communication and interpersonal skills.Operate and monitor the 24/7 Command...


  • Muscat, Muscat, Oman Converge Full time

    Job Title: Trade Marketing AnalystLocation: OmanExperience: 4 to 8 yearsIndustry: Beverages & DairyAbout the Role:We are seeking a dynamic and analytical Trade Marketing Analyst to join a leading Beverages & Dairy company in Oman. This individual will act as the bridge between marketing and sales, ensuring that our products are effectively promoted and...

  • Water Rescue Expert

    2 weeks ago


    Muscat, Muscat, Oman Wyndham Hotels and Resorts, Inc. Full time

    Job Description:The Water Rescue Expert will be responsible for ensuring the safety and well-being of all guests using our swimming pool facilities. This includes maintaining constant vigilance over pool activities, responding promptly to any emergency situations that may arise, and ensuring that the pool area is clean and well-maintained at all times.Main...


  • Muscat, Muscat, Oman Wyndham Hotels and Resorts, Inc. Full time

    Role Overview:The Hotel Aquatic Services Representative will be responsible for ensuring the safety and well-being of all guests using our swimming pool facilities. This includes maintaining constant vigilance over pool activities, responding promptly to any emergency situations that may arise, and ensuring that the pool area is clean and well-maintained at...