
Monitoring and Incidents Analyst
22 hours ago
Any
Vacancy
1 Vacancy
Job Description- Operate and monitor the 24/7 Command Centre for IT services.
- Ensure uninterrupted functionality of monitoring and observability tools.
- Perform system inspections, emergency repairs, and incident escalation.
- Handover/takeover shift duties with detailed reporting.
- Provide inputs for incident reports and historical data logs.
- Assess, validate, and escalate major incidents as per process.
- Coordinate recovery actions and provide updates during incidents.
- Participate in Root Cause Analysis (RCA) and track improvement plans.
- Collaborate with IT teams and vendors during incident lifecycle.
- Lead crisis management calls and maintain war-room coordination.
- Maintain knowledge base and monitoring tool libraries.
- Monitor using tools (e.g., Dynatrace, Grafana) and run pre-defined recovery processes.
- Log issues, manage follow-ups, and ensure SLA compliance.
- Ensure compliance with Risk Management and Audit standards.
- Strong understanding of:
- Performance monitoring and observability tools (e.g., Dynatrace, Riverbed NPM, SolarWinds, Grafana).
- Programming languages.
- Database management and SQL.
- Structured and Object-Oriented system design.
- SDLC and current IT technologies.
Full Time
Company Industry- Banking
- Broking
- DBA
- Datawarehousing (IT Software)
- SRE
- Dynatrace
- Solarwinds
- Grafana
- SQL
- Database Management
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