Monitoring and Incidents Analyst

1 week ago


Muscat, Muscat, Oman MAITRI GLOBAL PRIVATE LIMITED Full time

Any

Vacancy

1 Vacancy

Job Description
  1. Operate and monitor the 24/7 Command Centre for IT services.
  2. Ensure uninterrupted functionality of monitoring and observability tools.
  3. Perform system inspections, emergency repairs, and incident escalation.
  4. Handover/takeover shift duties with detailed reporting.
  5. Provide inputs for incident reports and historical data logs.
  6. Assess, validate, and escalate major incidents as per process.
  7. Coordinate recovery actions and provide updates during incidents.
  8. Participate in Root Cause Analysis (RCA) and track improvement plans.
  9. Collaborate with IT teams and vendors during incident lifecycle.
  10. Lead crisis management calls and maintain war-room coordination.
  11. Maintain knowledge base and monitoring tool libraries.
  12. Monitor using tools (e.g., Dynatrace, Grafana) and run pre-defined recovery processes.
  13. Log issues, manage follow-ups, and ensure SLA compliance.
  14. Ensure compliance with Risk Management and Audit standards.
Desired Candidate Profile
  1. Strong understanding of:
  • Performance monitoring and observability tools (e.g., Dynatrace, Riverbed NPM, SolarWinds, Grafana).
  • Programming languages.
  • Database management and SQL.
  • Structured and Object-Oriented system design.
  • SDLC and current IT technologies.
Excellent communication and interpersonal skills.Strong documentation and report/MIS preparation skills.Ability to manage and lead crisis situations effectively.Readiness to work in shifts and under pressure.Employment Type

Full Time

Company Industry
  • Banking
  • Broking
Department / Functional Area
  • DBA
  • Datawarehousing (IT Software)
Keywords
  • SRE
  • Dynatrace
  • Solarwinds
  • Grafana
  • SQL
  • Database Management
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