Senior Customer Experience Manager

5 days ago

Muscat, Muscat, Oman beBeeClient Full time 4,000 - 6,000
Client Relations Specialist Job Description

The ideal candidate for this role will be responsible for delivering exceptional client experiences across various destinations. They will manage and enhance client satisfaction throughout the client's journey, from initial engagement to long-term residency.

Key Responsibilities:

  1. Respond promptly to client inquiries, concerns, and complaints, aiming for immediate resolution whenever possible.
  2. Conduct regular quality assurance surveys to assess customer satisfaction and community engagement.
  3. Build and maintain strong client relationships by understanding their needs, providing timely updates, gathering feedback, and offering ongoing support.
  4. Collaborate with internal teams, including Sales, Sales Operations, Project Management, and Marketing, to ensure seamless service delivery.
  5. Monitor and communicate the status of client service requests, ensuring timely resolution in compliance with company standards.
  6. Act as the primary point of contact for clients, maintaining a high level of professionalism and expertise.
  7. Facilitate the handover process for new homeowners by coordinating with construction and housekeeping teams, conducting orientation tours, and ensuring accurate completion of all documentation.
  8. Work closely with the Sales Operations team on resale agreements, title deed processing, and client security clearance.
  9. Organize and participate in homeowner engagement events to enhance their experience and strengthen community bonds.
  10. Ensure accuracy in data entry and documentation, maintaining meticulous attention to detail.
  11. Assist in preparing reports (CRM reports, handover reports, client feedback analysis, etc.) to provide insights into client satisfaction and operational efficiency.
  12. Conduct orientation tours for new homeowners, providing them with essential information about the property and the community.

Qualifications & Skills:

  • BA/BS in Business Administration or related field required. MBA is a plus
  • Minimum 3 years Client Relation experience, ideally with an emphasis in residential real estate
  • Proficient in Microsoft Office, Excel, Word and Outlook
  • Proficiency in English and Arabic languages, oral and written.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Strong problem-solving abilities and a proactive approach to addressing client needs
  • A positive attitude, resilience and passion for delivering exceptional client experience.

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