
Luxury Spa Leader
1 week ago
Spa Leadership and Operations Manager
This Spa Leadership and Operations Manager position focuses on leading the spa team to deliver exceptional products and services while maintaining consistency with the company's vision, quality/standards, and brand identity.
Key Responsibilities:
- Lead the spa team to provide exceptional products and services within brand operating standards.
- Develop and implement procedures to achieve cohesive and productive goals for the department.
- Collaborate with the Director of Wellness to establish strategic plans and budgets for the spa.
- Review services, products, and rates to ensure they are relevant and aligned with wellness and sustainability practices.
- Oversee the management of guest history and profiles, ensuring accurate information is maintained.
- Conduct site inspections to ensure all details are in place for daily operations.
Required Skills and Qualifications:
- A minimum of a bachelor's degree in Hospitality, Wellness, or Business Management.
- More than three years of experience in a similar hotel operational role.
- Advanced technical skills, including MS Office – Word, Excel, PowerPoint, and Outlook.
- Familiarity with various hotel systems, including POS, PMS, and CRM platforms.
- An excellent command of written and spoken English.
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