Customer Support Professional

2 weeks ago


Muscat, Muscat, Oman beBee Careers Full time
Job Overview

This role is focused on delivering exceptional customer service by providing quality support and resolutions to customer inquiries.

Main Responsibilities:
  1. Customer Service Specialist: Engage with customers through inbound calls, addressing their concerns and providing personalized support.
  2. Communication and Updates: Collaborate with clients to establish clear expectations and provide timely updates in line with company policies.
  3. Inbound Call Handling: Respond to customer inquiries, resolving issues efficiently and effectively.
  4. Product/Service Promotion: Educate customers about our offerings, highlighting the benefits and value proposition.
  5. Documenting Conversations: Record details of interactions for future reference and follow-up purposes.
  6. Team Collaboration: Maintain open communication with supervisors and management to ensure seamless customer support.
Key Requirements:
  • Bachelor's Degree; Medical background preferred.
  • At least 2 years of experience in a call center or customer service environment, with exposure to TPA, hospitals, or medical centers a plus.
  • Legal right to work in the country of operations.
  • Proficiency in MS Office and internet research skills.
Why This Role Matters

This position requires a dedicated individual who can build strong relationships with customers, understand their needs, and deliver tailored solutions. If you possess excellent communication skills, are adaptable, and enjoy working in a fast-paced environment, this could be an ideal fit.

What We Offer

We strive to create a diverse and inclusive workplace where everyone feels valued and supported. As part of our team, you'll have opportunities to grow, develop your skills, and make a meaningful impact in the lives of our customers.



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