Retail Operations Director

5 days ago


Muscat, Muscat, Oman Dollar Car Rental | Oman Full time
About the Role

The Head of Retail will play a pivotal role in driving sales strategy and managing overall retail operations for Dollar Car Rental - Oman. This position requires a strategic leader who can effectively execute sales initiatives, expand business opportunities, and enhance client relationships to meet and exceed business goals.

Key Responsibilities:
  1. Oversee execution and management of sales efforts to meet and exceed retail business objectives.
  2. Develop and implement strategies to meet sales performance targets.
  3. Prepare yearly sales volume and revenue budgets, achieving mutually agreed-upon targets.
  4. Monitor activities and performance of every counter on a daily basis by monitoring the revenue, cars on road, RPU/ARPD, utilization & other relevant parameters.
  5. Review daily reports, analyzing the performance of branches, individuals, and the company overall with regards to income and revenue.
  6. Regular visits to branches to ensure they meet high standards expected.
  7. Formulate pricing policies according to profitability requirements.
  8. Liaise with landlords in order to renew tenancy contracts on timely basis with great interpersonal skills and negotiation strategies.
  9. Identify idle fleet vehicles for sale and ensure right fleet mix is available for rental. Monitor fleet utilization closely.

Team Development:
  • Lead, mentor, and develop sales managers including sales and marketing team.
  • Foster a high-performance culture through effective management and continuous feedback. Periodically evaluates performance of branch personnel, develop goals and objectives. Provide both formal and informal feedback on a regular basis.
  • Implement training schedules for counter agents, supervisors, and branch managers to enhance service quality.
  • Assign tasks to Branch Managers to ensure efficient operation of counters. Monitor daily performance metrics, including revenue and vehicle utilization.
  • Participate in recruiting and interviewing process of new employees where required.
  • Ensure policies and procedures are communicated and followed.

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