
Retail Operations Manager
2 days ago
Job Purpose:
To oversee and direct the retail store team in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance, and customer satisfaction.
Key Responsibilities:
Establish and maintain effective relationships with key business partners.
Understand customer profiles and provide feedback on marketing, buying, and planning to relevant parties.
Maintain visual merchandising standards within brand guidelines and implement company expectations for standards, maintenance, and cleanliness.
Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
Stay up-to-date with market trends and competitor activity and provide recommendations to the company.
Drive sales, monitor performance, and identify commercial opportunities and make recommendations to meet and exceed sales targets.
Cultivate a culture of excellent customer service, leading by example, and resolve customer complaints effectively and promptly.
Minimise stock loss through the management, implementation, and adherence of ATG policies and procedures.
Analyse stock management information to ensure sales opportunities are maximised.
Provide and analyse reports to gain understanding of current performance trends, identify commercial opportunities, and ensure Buying/Planning are aware of stock-related feedback.
Recommend, manage, and/or support sales promotions and brand activities through effective planning and preparation to meet expectations.
Ensure all company policies and procedures are implemented and adhered to.
Prepare and implement stock takes in-store in liaison with the Operations team.
Ensure Company Health & Safety standards are adhered to at all times.
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Retail Operations Specialist
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Retail Store Operations Manager
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Retail Operations Director
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5 days ago
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