Senior IT Infrastructure Professional

4 days ago

Muscat, Muscat, Oman beBeeTechnical Full time

As an IT Operations Specialist, you will play a key role in maintaining the stability and performance of our tech infrastructure.

You will triage and coordinate incoming requests and incidents, ensuring seamless communication across teams and vendors.

Your contributions will help shape operational support across our platforms, and ultimately the way we deliver services.

What success looks like:

In your first year, you will establish reliable incident management processes, reduce resolution times for critical issues, and play a major role in building operational knowledge bases and escalation procedures.

You will also improve SLA compliance by enhancing cross-team coordination and reporting functions.

Key Responsibilities

In this role, you will:

  • Lead issue triage and prioritization, ensuring timely routing to appropriate internal or vendor teams.
  • Collaborate with internal teams such as Customer Support, Product, and Engineering, driving fast, reliable issue resolution.
  • Manage incident documentation and ticket flows, ensuring SLA compliance and transparency.
  • Monitor and respond to ticket queues, escalating issues when necessary according to defined protocols.
  • Coordinate change implementation by validating readiness and communicating deployment impacts.
  • Drive reporting and analytics on incident trends, SLA breaches, and operational insights.
  • Assist in developing internal knowledge resources, recovery playbooks, and response procedures.
  • Provide on-call support for critical systems and ensure clear communication during outages or service interruptions.

Qualifications & Attributes

We are seeking someone who embodies the following:

  • Education:
  • Bachelor's degree in computer science, Information Systems, or equivalent.
  • Experience:
  • Minimum 1 year in a tech operations or similar role, ideally within regulated industries.

Technical Skills:

We require hands-on experience with Linux and Windows servers, familiarity with SQL and/or Postgres for issue investigation, understanding of networking principles, load balancing, and security best practices, and experience with ticketing systems like Jira and incident response workflows.

Bonus points for:

  • Familiarity with cloud-based platforms.
  • Exposure to IP networks and system monitoring tools.
  • Able to thrive in dynamic, high-stakes environments requiring rapid coordination and problem-solving.
  • Possesses a proactive mindset and strong attention to detail; able to juggle multiple priorities effectively.
  • Excels with operational methodologies and possesses a working knowledge of DevOps practices.

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