Guest Experience Coordinator

5 days ago


Ad Dakhiliyah, Oman Alila Jabal Akhdar Full time

As a Guest Experience Coordinator, you will play a vital role in ensuring that every guest feels welcome and valued throughout their stay at Alila Jabal Akhdar.

About the Job
  • We are seeking an individual with exceptional interpersonal skills, creativity, and attention to detail to design and execute memorable guest experiences that exceed expectations.
Key Responsibilities
  1. Conceptualize and deliver personalized guest experiences, incorporating local insights, cultural nuances, and special requests when possible.
  2. Collaborate with cross-functional teams to create customized packages, promotions, and events that cater to diverse guest preferences and interests.
  3. Develop and implement strategies to enhance guest loyalty, retention, and advocacy through proactive engagement, feedback collection, and relationship-building.
  4. Communicate effectively with guests, staff, and vendors to ensure seamless execution of experiences, meet expectations, and resolve any issues promptly.
  5. Analyze guest feedback, ratings, and reviews to identify trends, areas for improvement, and opportunities for growth.
Requirements
  • A minimum of [insert relevant experience] years of experience in a similar role or related field.
  • Strong creative thinking, problem-solving, and communication skills.
  • Ability to work independently and collaboratively as part of a dynamic team.
  • Fluency in [list required languages].


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