Hotel Operations Supervisor

3 days ago


Ad Dakhiliyah, Oman Alila Jabal Akhdar Full time

Join us at Alila Jabal Akhdar as a Hotel Operations Supervisor, where you will have the opportunity to utilize your expertise in hotel operations and customer service.

About the Job
  • We are seeking a motivated and detail-oriented professional with a passion for delivering exceptional guest experiences and ensuring seamless hotel operations.
Key Responsibilities
  1. Supervise and coordinate front office operations, including room assignments, registration, and check-in/check-out processes.
  2. Train and mentor new staff members, focusing on improving their knowledge and skills in areas such as guest services, communication, and conflict resolution.
  3. Monitor and maintain high levels of cleanliness and organization within the front office area, adhering to hotel standards and best practices.
  4. Develop and implement operational improvements to increase efficiency, reduce costs, and enhance guest satisfaction.
  5. Participate in ongoing quality assurance initiatives to ensure consistency in service delivery and uphold the hotel's reputation.
Requirements
  • A minimum of [insert relevant experience] years of experience in a similar role or related field.
  • Strong knowledge of hospitality industry trends, best practices, and standard operating procedures.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to multitask, prioritize tasks, and manage multiple responsibilities effectively.


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