Technical Support Specialist

7 days ago


Muscat, Muscat, Oman beBeeDesktop Full time

We are seeking a skilled Desktop Technical Support Engineer to join our team.

Job Summary:

This role involves providing technical support for desktops, hardware and software issues, as well as deploying Windows OS images. The ideal candidate will have experience with troubleshooting hardware, software and network issues, and possess strong communication skills in English.

Main Responsibilities:

  • Faulty Device Replacement: Replace faulty storage devices, rebuild Windows OS, install software and drivers.
  • Diagnostics and Troubleshooting: Troubleshoot hardware issues on-site and identify the root cause of problems.
  • Inventory Management: Record IT assets inventory for reconciliation and coordinate with IT stakeholders.
  • Desk-Level Maintenance: Monitor the health of all workstations at BCP sites, perform user testing, and rearrange cables.
  • Support Activities: Provide technical support during DR drills and Business Continuity activities, ensure high-quality deliverables, and communicate progress effectively.

Requirements:

  • Certifications & Education: Graduate in Computer Science, Information Systems or related IT field.
  • Experience: Experience with deploying Windows OS images, troubleshooting hardware, software and network issues, and team collaboration.
  • Languages: Strong communication skills in English.
  • Certifications: Omani driving license is required.

Benefits:

  • Professional Growth: Opportunity to work on various projects and develop new skills.
  • Team Environment: Collaborative work environment with experienced professionals.
  • Competitive Salary: Competitive salary package based on experience and qualifications.

Additional Skills:

  • Strong Interpersonal Skills: Excellent interpersonal, analytical, planning, and time management skills.
  • Computer Knowledge: Knowledge of computer hardware and software.


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