
Customer Service Representative
18 hours ago
About Nextcare
">At Nextcare, we strive to deliver exceptional customer service in a fast-paced and dynamic environment. Our team is dedicated to providing personalized support to our clients, addressing their inquiries and concerns with empathy and professionalism.
The Role
">We are seeking a highly skilled Care Centre Agent to join our team. As a key member of our care centre, you will be responsible for responding to telephone inquiries about our products or services, following standard scripts and procedures. Your primary goal will be to ensure that all calls are answered within predetermined time scales and dealt with the highest standards of customer service.
Main Responsibilities:
">- ">
- Build strong relationships with customers through quality actions and resolutions to their concerns and queries.">
- Follow communication/update expectations with clients, in accordance with Nextcare's policies, scheme or agreed time frames set.">
- Answer inbound calls and assist customers who have specific inquiries.">
- Upsell/cross-sell services and products offered by Nextcare.">
- Provide exceptional customer service of the highest level.">
- Update existing database with changes and status of each existing/prospective customer/member.">
- Document details of telephone conversation and actions taken.">
- Correspond with CareCentre - Supervisor and CareCentre - Manager and maintain open channel of communication.">
- Maintain records and close-loop each call by completing clerical duties including faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.">
- Analyze problems properly and develop logical solutions within permitted scope of work.">
Requirements:
">To succeed in this role, you will need:
- ">
- Bachelors Degree; Medical background preferred.">
- Ideal experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus.">
- Linguistic skills; Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.">
- Legal permits; Legally permitted to work in the country of operations.">
A career with Nextcare means:
">You'll be part of a diverse and inclusive workforce and proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
">We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
">Join us. Let's care for tomorrow.
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