Customer Service Representative

2 days ago


Muscat, Muscat, Oman SWATX Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our SWATX team. This role involves managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services.

The ideal candidate should have excellent communication skills, be able to actively listen to customers, and offer solutions based on their needs.

  • Data Entry and Documentation: Recording and documenting interactions accurately in the CRM system for follow-up and quality assurance purposes.
  • Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
  • Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
  • Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.


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