Technical Customer Service Representative

1 day ago


Muscat, Muscat, Oman InfyStrat Technologies Full time

Job Description:

We are seeking a highly skilled Customer Delivery Engineering Technical Leader to join our team at InfyStrat Technologies.

Key Responsibilities:

  1. Liaise with customers and internal stakeholders to deliver complex solutions and provide technical support.
  2. Collaborate with cross-functional teams to create and share intellectual capital, influencing product development and improvement.
  3. Drive customer technology transitions and influence solution architectures.
  4. Mentor and develop others within the organization.

Role Specific Responsibilities:

  1. Contribute effectively in areas of customer problem resolution, innovation, and engineering.
  2. Actively mentor and develop others.
  3. Lead creation and sharing of intellectual property, including digital assets.
  4. Interact effectively with engineering teams to solve complex problems and drive issue resolution.
  5. Provide technical expertise to resolve complex customer problems.
  6. Owner and keeper of our culture.
  7. Continuously learning and strengthening technical skills for relevant domains.
  8. Consult with customers and Cisco stakeholders to plan, design, install, configure, integrate, and optimize Cisco products and services.
  9. Support presale activities and translate business requirements into solution designs.

Scope:

This role requires interfaces with customers, senior leadership, engineers, partners, field personnel, CAP managers, and internal engineering departments.

Complexity:

This is a technical expert position requiring deep knowledge across multiple technologies and industry practices.

Expertise:

A BS degree in a technical field or equivalent, plus 8+ years related experience, is required. CCIE (DC or Enterprise) certification is also necessary.



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