Frontline Customer Assistance Agent

6 days ago


Muscat, Muscat, Oman beBee Careers Full time
Customer Support Career Opportunity

This is a great opportunity to develop your customer service skills and work in a fast-paced environment.

Job Duties:
  • Respond to Calls: Manage incoming calls and respond to customer inquiries.
  • Solve Customer Complaints: Identify and resolve customer complaints efficiently and effectively.
  • Maintain Product Knowledge: Stay up-to-date on product offerings, policies, and procedures to provide accurate support.
  • Collaborate with Teams: Work with team members and other departments to ensure seamless service delivery.
Performance Metrics:
  • Meet Performance Goals: Meet or exceed daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements:

You should have excellent communication skills, a strong problem-solving attitude, and the ability to work well under pressure.



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