Front Desk Manager

2 weeks ago


Ad Dakhiliyah, Oman beBee Careers Full time
Job Summary

This role involves providing exceptional customer service and leading front desk staff to achieve high levels of customer satisfaction. The ideal candidate should have excellent communication skills, be able to work under pressure, and maintain confidentiality.

Main Responsibilities
  • Lead and motivate front desk staff to deliver exceptional customer experiences.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with other departments to ensure seamless operations.
Requirements
  • Post-secondary education in hospitality or a related field.
  • Minimum 1 year experience in a front desk or customer service role.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and maintain confidentiality.


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