Customer Experience Supervisor

2 weeks ago


Ad Dakhiliyah, Oman beBee Careers Full time
Role Overview

We are seeking an experienced Guest Service Supervisor to join our team. In this role, you will be responsible for managing front desk staff, handling guest complaints, and maintaining accurate records.

Main Responsibilities
  • Lead and motivate front desk staff to deliver exceptional customer experiences.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Maintain accurate records of guest interactions, including complaints and compliments.
  • Work collaboratively with other departments to ensure seamless operations.
Essential Skills
  • Post-secondary education in hospitality or a related field.
  • Minimum 1 year experience in a front desk or customer service role.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and maintain confidentiality.


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