
Operations Manager Assistant
6 days ago
About the Role
We are seeking a highly skilled Operations Assistant Manager to join our team. As a key member of the operations department, you will be responsible for supporting the Operations Manager in achieving business targets and improving service levels. You will also be involved in facilitating cross-departmental collaboration, project execution, and performance monitoring across departments.
Your Key Responsibilities:
- Support the annual strategic, operational, and financial planning process.
- Ensure compliance with Service Level Agreements (SLAs) and regulatory standards.
- Lead projects, ensuring timelines, budgets, and objectives are met.
- Monitor departmental KPIs, client turnaround times, and SLA performance.
- Assist in analyzing data for budget recommendations and resource planning.
- Support efficiency improvement and productivity enhancement initiatives.
Requirements:
- Bachelor's degree in medicine, business, or MBA.
- AAPC certification, Certification in process improvement methodologies (e.g., Six Sigma) is a plus.
- Large experience in managing complex operations environments, at least the last 5 years in Senior roles with an operational track record with proven results.
- Good knowledge of Microsoft applications.
- Experience in managing operations through efficiency, quality, and customer experience.
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