
Housekeeping Operations Leader
2 days ago
**Job Title:** Housekeeping Supervisor
DescriptionWe are seeking an experienced and skilled Housekeeping Supervisor to oversee the housekeeping team, implement cleaning schedules, and maintain high standards.
The successful candidate will lead by example, fostering a positive and efficient work environment, while actively contributing to overall guest satisfaction and operational excellence.
- Organize and assign daily tasks to Housekeeping Attendants, ensuring efficient service on guest floors.
- Provide necessary resources, such as keys and supplies, to Housekeeping Attendants for their daily tasks.
- Handle guest requests and complaints with care, ensuring effective resolution to enhance guest satisfaction.
Main Responsibilities:
- Inspect guest rooms regularly, ensuring cleanliness and adherence to quality assurance standards.
- Monitor room status and communicate effectively with the Front Office Department for efficient operations.
- Report damaged items and broken equipment to the Engineering Department and follow set procedures for lost and found items.
Key Performance Indicators:
- Evaluate Housekeeping Attendant performance, providing feedback and reporting any issues to the Assistant Executive Housekeeper / Assistant Housekeeping Manager.
- Train Room Attendants on Standards of Performance (SOPs) to maintain desired performance levels and uphold quality assurance standards.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
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