Luxury Service Professional

18 hours ago

Muscat, Muscat, Oman beBeeAmbassador Full time 2,500 - 3,500
Concierge Job Description

This is a unique opportunity to join our Front Office team as a Concierge.

  • You will be responsible for creating memorable moments that surprise and inspire our guests.
  • Collaborating with external partners to craft unique experiences for guests is also part of this role.
Key Responsibilities:

The successful candidate will possess excellent communication skills, attention to detail, and the ability to work well under pressure. The following are some of the key responsibilities associated with this position:

  • Perform all functions within the Concierge Desk, including check-in, check-out, credit card handling, complaint resolution, guest relations, and correspondence.
  • Act as the first point of contact for guest relations and services.
  • Assist with billing and invoice preparation.
  • Prepare reports according to standards.
  • Uphold all standards such as LQE, CQE, Forbes 5-star, and drive service excellence.
  • Support operational shifts at the Concierge Desk and assist the team.
  • Act as an ambassador of the hotel, engaging actively with guests and colleagues.
  • Follow all applicable standards, policies, and rules related to quality, sustainability, and FLHSS of the Rooms Division.
  • Develop and support trainees, interns, and team members.
  • Handle and update Guest360 and Fans of MO profile data.
  • Promote the Fans of MO guest recognition program to guests.
  • Maintain high standards of personal hygiene, behavior, and grooming.
  • Handle guest complaints tactfully and escalate appropriately.
  • Coordinate with other departments to ensure teamwork.
  • Stay informed about regional activities and memorize relevant information.
  • Research new restaurants to recommend to guests.
Our Commitment to You:

We are committed to providing a positive and supportive work environment that allows our employees to grow and develop their careers.

  • Learning & Development: We provide tailored learning programs to support your career growth.
  • MOstay: Enjoy complimentary nights and attractive rates at our properties worldwide.
  • Health & Colleague Wellness: We offer health benefits and wellness programs to support your wellbeing.
  • Retirement Plans: We provide various retirement plans based on your role and tenure.

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