Hotel Performance Improvement Manager

3 days ago


Salalah, Dhofar, Oman IHG Hotels & Resorts Full time
Responsibilities:

The Learning & Quality Manager will be responsible for:

Key Responsibilities:
  • Designing and implementing comprehensive training programs for hotel staff.
  • Developing and maintaining quality assurance protocols to ensure high standards of service delivery.
  • Collaborating with department heads to drive continuous improvement and ensure effective training delivery.
  • Monitoring the effectiveness of training programs and providing constructive feedback to enhance team performance.
  • Ensuring compliance with health, safety, and legal requirements.
  • Identifying areas for improvement in the guest journey and developing initiatives to elevate overall satisfaction.
  • Tracking key performance indicators and reporting findings to senior management.
Requirements:
  1. Proven experience in learning and development, preferably within the hospitality industry.
  2. Strong knowledge of training development, quality management, and performance evaluation.
  3. Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team.
  4. Ability to work independently, manage multiple priorities, and meet deadlines.
  5. Strong analytical skills and the ability to assess training needs and quality metrics.
  6. A passion for hospitality and a commitment to delivering exceptional guest experiences.
  7. Relevant certifications or qualifications in Learning & Development or Quality Management would be an advantage.


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