
Digital Transformation Expert
3 days ago
Job Description:
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We are seeking a highly skilled Business Process Management professional to join our team. The ideal candidate will have expertise in designing, implementing and optimizing business processes to drive operational efficiency and improve customer service.
">The successful candidate will collaborate with cross-functional teams to gather requirements, document business processes, and translate business needs into clear functional specifications.
">They will conduct workshops, interviews, and meetings with stakeholders to identify gaps, inefficiencies, and areas for improvement in existing banking systems and processes.
">Using their analytical skills, they will analyze data to identify trends and opportunities for process improvement, and work with technical teams to design and propose innovative digital solutions that address business challenges and requirements.
">The candidate will define and document technical specifications, user stories, and use cases for BPM and digital solutions, ensuring alignment between business objectives and technical design.
">They will oversee the modeling, analysis, and optimization of workflows using BPM tools, and implement best practices in BPM to improve customer service, regulatory compliance, and operational performance.
">Additionally, they will evaluate new digital tools, platforms, and technologies to ensure continuous innovation and improvement of banking services.
">The successful candidate will serve as a liaison between business stakeholders and technical teams, providing regular project updates, reports, and presentations to senior management.
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Required Skills and Qualifications:
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Bachelor's Degree in Computer Science, Information Technology or related field
">Minimum 5 years of experience in Business Process Management
">Excellent analytical and problem-solving skills
">Strong communication and interpersonal skills
">Experience with BPM tools such as Camunda, Pega, IBM BPM
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Benefits:
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Competitive salary and benefits package
">Opportunities for career growth and professional development
">A dynamic and supportive work environment
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Others:
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Collaborative and agile working environment
">Mentorship and training opportunities
">Flexible working arrangements
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About Us:
">We are a leading financial institution dedicated to delivering exceptional customer service and driving innovation in the banking industry. We offer a dynamic and supportive work environment that fosters collaboration, creativity, and growth. If you are a motivated and talented individual who is passionate about Business Process Management, we encourage you to apply for this exciting opportunity.
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