Front Desk Service Ambassador

10 hours ago


Muscat, Muscat, Oman IHG Hotels & Resorts Full time

We are seeking a skilled Front Desk Service Ambassador to provide exceptional service to our hotel guests. In this role, you will be the primary point of contact for our customers, addressing their inquiries and resolving any issues that may arise. Your goal will be to ensure our guests have an enjoyable stay and plan to return to our facilities.

Your Day-to-Day:
  • Review arrival lists to welcome guests personally
  • Attend to special guests (e.g. VIPs) and answer their questions promptly
  • Prepare welcome folders with relevant information (e.g. room service menus, area descriptions)
  • Provide detailed information about our amenities, services, and local attractions
  • Anticipate guest needs and build strong relationships with our customers
  • Offer assistance with tasks such as confirming travel arrangements and taking messages
  • Address customer complaints and escalate to the Assistant Front Office Manager when necessary
  • Record important information in the logbook daily
  • Maintain compliance with health and quality standards at all times
What We Need From You:
  • Proven experience in guest relations or a related field
  • Familiarity with hospitality industry standards and best practices
  • Proficiency in English; knowledge of additional languages is a plus
  • Strong computer skills and ability to learn new software quickly
  • A customer-centric and professional attitude at all times
  • An outgoing personality with excellent communication skills
  • Excellent organizational and time-management skills
  • A degree in Hospitality Management or a related field is preferred but not required


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