Incident Resolution Manager

Job Title: Incident ManagerWe are seeking an experienced Incident Manager to join our team. The successful candidate will be responsible for managing incidents from start to finish, ensuring that they are resolved quickly and efficiently. Key skills required for this role include problem-solving, analytical thinking, and excellent communication skills. The...

We have an urgent requirement for Monitoring & Incidents Analyst for our banking client in Muscat, OmanCandidate is required to work on shift to perform 24x7 command center duties ---MustExperience as an Incident or Problem Manager in an IT Application Operations environment. ---MustExperience in performance monitoring and observability tools like Dynatrace,...

Key ResponsibilitiesOperate and monitor IT systems, including performance monitoring and observability tools (e.g., Dynatrace, Grafana).Perform system inspections, emergency repairs, and incident escalation to prevent or minimize service disruptions.Ensure compliance with Risk Management and Audit standards by implementing controls and procedures to mitigate...

Job DescriptionWe are seeking a highly skilled Incident Response Specialist to join our team. As an Incident Response Specialist, you will be responsible for monitoring and observing all IT services using relevant tools. You will work on shifts as per the shift roster prepared by supervisors.Key ResponsibilitiesMonitor and observe all IT services using...

Primary ObjectivesTo provide timely and effective monitoring and incident management services to support business operations.To maintain high levels of system availability and performance, minimizing downtime and ensuring seamless service delivery.To collaborate with IT teams and vendors to resolve complex technical issues, escalating critical incidents as...

AnyVacancy1 VacancyJob DescriptionOperate and monitor the 24/7 Command Centre for IT services.Ensure uninterrupted functionality of monitoring and observability tools.Perform system inspections, emergency repairs, and incident escalation.Handover/takeover shift duties with detailed reporting.Provide inputs for incident reports and historical data...

ResponsibilitiesManage desktop device incidents from initiation to resolutionEnsure each Desktop Device has the appropriate desktop image installedFamiliar with ITIL processes, including Incident, Change, Problem, and Service Request management

About the RoleWe are looking for an IT Service Continuity Analyst to join our team. As an IT Service Continuity Analyst, you will be responsible for ensuring the continuity of all IT services using relevant monitoring and observability tools.ResponsibilitiesAssess and validate major incidents.Manage notifications and escalations as defined in the major...

The role of a Claim Management Specialist plays a pivotal part in ensuring the efficient handling and resolution of claims related to supply chain operations. Your responsibilities will encompass analysing, processing, and resolving claims arising from various stages of the supply chain process, collaborating with internal stakeholders, and implementing...

Job Title: Monitoring & Incidents AnalystType of contract: One year extendableMain Role (Overall Accountability)Our client is seeking a Command Centre Monitoring & Incidents Analyst to operate within the bank's 24/7 command center. The role involves end-to-end monitoring of all IT services using relevant tools, and working as part of a team responsible for...