Monitoring & Incidents Analyst

1 week ago


Muscat, Muscat, Oman beBee Careers Full time
Job Title: Monitoring & Incidents Analyst

We have an urgent requirement for a Monitoring & Incidents Analyst to operate within a 24/7 command center in Oman. The role requires experience with performance and observability tools and involves monitoring all IT assets of the bank using various tools.

Key Responsibilities:
  • Monitor critical systems and IT assets using observability tools such as Dynatrace, Riverbed NPM, SolarWinds, and Grafana.
  • Manage incident and problem workflows, including escalation, reporting, and resolution.
  • Coordinate with technical teams for system inspections, emergency repairs, and management to ensure uptime.
  • Conduct shift handovers, prepare daily reports, and maintain documentation.
  • Lead crisis management activities, including incident classification, escalation, and war-room management.
  • Collaborate with internal teams and vendors to ensure swift incident resolution.
  • Generate monthly incident trend reports for management review.
  • Maintain a knowledge library for operational procedures and detection techniques.
  • Follow predefined recovery processes and ensure continuous monitoring of systems.
Required Skills and Experience:
  • Experience as an Incident or Problem Manager in IT Application Operations.
  • Proficiency with performance monitoring and observability tools such as Dynatrace, Riverbed NPM, SolarWinds, and Grafana.
  • Experience in command center operations and monitoring IT assets.
  • Ability to work in a 24/7 shift environment.
  • Strong communication, coordination, and crisis management skills.


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