Customer Success Strategist

3 days ago

Muscat, Muscat, Oman beBee Careers Full time

Skill Summary:

  • Demonstrated ability to lead complex projects and teams.
  • Proven track record of driving business growth and expansion.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to influence and negotiate with stakeholders at all levels.
  • Experience with technology trends and emerging solutions.
  • Familiarity with industry standards and best practices.

About this Role:

This role is responsible for leading customer delivery engagements and providing escalation support for large-scale solutions and complex issues through deep technical expertise. You will drive customer technology transitions, influencing solution architectures and services. Builds customer simulations to resolve/validate complex problems and compatibility issues.

Key Responsibilities:

  • Lead customer delivery engagements and provide escalation support.
  • Drive customer technology transitions and influence solution architectures.
  • Build customer simulations to resolve/validate complex problems.
  • Create and disseminate technical collateral and intellectual capital.
  • Mentor and develop others.

Requirements:

  • BS in a technical field (CS/EE preferred) or equivalent.
  • 8+ years related experience.
  • Hands-on experience - ACI (CCIE cert).

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