
Customer Loyalty Strategist
3 days ago
About G MASS Consulting
We are seeking a Senior Manager - Loyalty & Retention Management to lead our customer loyalty initiatives. As a key member of our team, you will be responsible for developing and executing innovative strategies that drive customer engagement and business growth.
Key Responsibilities:- Loyalty Program Development
Create comprehensive loyalty programs that align with our business goals and objectives. Develop targeted incentives, rewards, and personalized experiences to enhance customer satisfaction.
Data-Driven Decision MakingUtilize customer data insights to inform your decisions and optimize program effectiveness. Monitor customer retention metrics, program participation, and ROI to measure success.
Cross-Functional CollaborationWork closely with our cross-functional teams to design customer-centric products and services. Collaborate on initiatives that improve customer satisfaction and foster long-term brand loyalty.
Leadership and DevelopmentLead and develop high-performing teams to achieve exceptional results. Foster a culture of innovation, creativity, and continuous improvement.
Requirements:- Bachelor's degree in a relevant discipline.
- Minimum 8 years of relevant experience, with at least 3 years in a managerial role.
- Expertise in automation, database management, and data-driven decision-making.
- Strong skills in conflict resolution, leading change, fostering development, and inspiring teams.
- Achievement-driven, decisive, and customer-focused.
Competitive salary and benefits package. Opportunity to work with a dynamic and growing company.
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