Assistant Director for Student Services

4 days ago

Muscat, Muscat, Oman beBee Careers Full time
Supporting Student Success

The Assistant Director for Admission, Registration and Student Affairs plays a key role in supporting the student lifecycle at our institution. The role focuses on implementing policies and procedures, improving operational efficiency, and ensuring compliance with university regulations.

Key Responsibilities:

  • Assist in overseeing student admissions, enrolment, records management, academic progress, and graduation processes.
  • Ensure compliance with university policies and regulatory requirements for student administration.
  • Support the development and refinement of policies, procedures, and systems for student services.
  • Handle student records, data integrity, and reporting requirements.
  • Assist in the implementation and maintenance of digital student administration systems.

Enhancing Student Experience

  • Provide direct support to students in matters related to enrolment, academic records, and graduation.
  • Work collaboratively with student services to ensure a seamless student experience.
  • Address student queries and provide guidance on university regulations.

Operational and Strategic Support

  • Support the Registrar in managing daily operations of the Admissions and Student Administration Directorate.
  • Contribute to the development and execution of strategies to enhance student services.
  • Analyze student data to support decision-making and process improvement.
  • Liaise with relevant government authorities and external partners.

Staff Supervision and Training

  • Assist in supervising and mentoring administrative staff within the directorate.
  • Provide training and guidance to ensure staff effectively support students and university operations.

Collaboration and Stakeholder Engagement

  • Work closely with the Marketing and Student Recruitment team to support student admissions.
  • Collaborate with faculty, staff, and external partners to enhance the university's reputation and service quality.
  • Support university events, including open days, enrolment periods, and graduation ceremonies.

Requirements

  • Strong knowledge of student administration, academic policies, and university regulations.
  • Excellent communication and interpersonal skills, with a student-focused approach.
  • Experience in using and managing student information systems.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to work collaboratively across departments and with external stakeholders.
  • A commitment to high-quality student support and administrative services.
  • Ability to handle sensitive information with discretion and professionalism.
  • Strong leadership and team management skills.
  • Proactive and results-oriented approach to problem-solving.

Education, Qualifications, and Training

  • A bachelor's degree (master's preferred) in Business Administration, Education, or a related field.
  • At least 5 years of experience in student administration in a higher education setting.
  • Proficiency in English (spoken and written); Arabic is essential.

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