Customer Success Advocate

1 week ago

Muscat, Muscat, Oman beBeeSuccess Full time $80,000 - $150,000

Customer Success Advocate

This role is a first step in the customer success organisation. Although you will primarily focus on the tech segment, including store customers, you will also have a portfolio assigned.

Canonical is changing the world on a daily basis through its open source projects and platforms. We recruit on a global basis and set a very high standard for people joining the company.

We expect excellence - in order to succeed, we need to be the best at what we do.

  • A strong focus on supporting customers by finding solutions to ticket requests.

  • Enrich documentation about problem solving, Q&A, onboarding materials.

  • Drive campaigns targeting multiple customers through digital touch-points and activities.

  • Identify high potential as well as high risk customers from newly onboarded users or customers.

  • Onboard new customers and introduce them to our products and support processes.

  • Collaborate with sales and support in developing and delivering engagement plans that fulfill customer objectives.

  • Engage with your portfolio of customers to ensure risk identification.

  • Collect feedback from customers and format it for review by the product team.

Key Requirements:

  • Customer-facing experience.

  • An empathetic individual with a natural drive to help others.

  • Passion for technology, infrastructure, and open source platforms.

  • Excellent presentation skills.

  • Strong organisational skills, ability to structure and constantly update documentation.

  • A team player capable of interacting with all departments internally.

Benefits:

  • Distributed work environment with twice-yearly team sprints in person.

  • Personal learning and development budget of USD 2000 per year.

  • Annual compensation review.

  • Recognition rewards.

  • Annual holiday leave.

  • Maternity and paternity leave.

  • Employee Assistance Programme.

  • Opportunity to travel to new locations to meet colleagues from your team and others.

About Canonical:

  • Canonical is an open source pioneer changing the world on a daily basis.

  • We are proud to foster a workplace free from discrimination.

  • Diversity of experience, perspectives, and background create a better work environment and better products.

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