Cloud Infrastructure Account Manager

2 days ago

Muscat, Muscat, Oman beBeeCustomerSuccess Full time 8,229 - 15,766

Job Summary

We are seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction and growth through strategic engagement and partnership.

About the Role

This is a full-time position that requires a strong understanding of cloud and data centre infrastructure technologies. The ideal candidate will have a minimum of 5 years of experience in IT, with exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, and IoT.

Responsibilities

  • Develop and execute customer success plans to drive adoption, retention, and expansion of Canonical's products and services.
  • Build and maintain strong relationships with customers, stakeholders, and internal teams to ensure seamless collaboration and communication.
  • Collaborate with sales, field engineering, and support teams to develop and deliver engagement plans that meet customer objectives.
  • Manage a portfolio of customers in a specific geographic region, identifying growth opportunities and renewal risks in coordination with sales.
  • Serve as a customer advocate internally, influencing product roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
  • Support customers through reactive ticket requests, creating campaigns targeting multiple customers through digital touchpoints and activities.

Requirements

  • Minimum 5 years of work experience in IT, with a strong relation to cloud and data centre infrastructure technologies.
  • Excellent presentation skills with the ability to guide conversations about complex software.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • A true team player capable of interacting with all departments and at all levels, both internally and externally.
  • Knowledge of agile methodologies.
  • Proficiency in Spanish and Portuguese alongside an excellent command of English.

What We Offer

  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2,000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Team Member Assistance Program & Wellness Platform.
  • Opportunity to travel to new locations to meet colleagues.

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