Cybersecurity and Support Professional

7 days ago

Muscat, Muscat, Oman Puffy Full time
About Puffy

We're a pioneering US mattress brand with 100% YoY sales growth, recognized for innovation by Forbes, Entrepreneur.com, and TechCompanyNews. We're seeking an elite IT Technician/Specialist to transform our technical infrastructure and ensure flawless operations across our global team.

Your Path to Leadership Starts Here

  • Architect and maintain mission-critical systems that empower our entire global operation, directly impacting company-wide productivity and security.

Experience the Thrill of Working with Puffy

  • Work directly with our Forbes Council Member CEO, gaining rare executive mentorship and a front-row seat to elite-level thought leadership.
  • Join a high-performance environment alongside the top 1% of global talent who delivered success across industries.

Unleash Your Potential with Puffy

  • Competitive salary range of AED 12,000 - AED 15,000/month based on experience and qualifications, with opportunity for up to 10% performance bonus, all tax-free.
  • Enjoy full relocation support: flights, visa sponsorship, and two weeks of hotel accommodation on arrival.
  • Thrive in our modern Dubai Internet City headquarters, complete with organic snacks, curated wellness programs, and a vibrant international team of 16+ nationalities.

Innovate with the Latest Technologies & Tools

  • Master cutting-edge identity management through JumpCloud directory platform, managing user identities, SSO integration, and system management.
  • Deploy and configure SentinelOne endpoint protection platform for advanced threat detection and response across our global infrastructure.
  • Manage and optimize innovative e-commerce platforms including Shopify, ShipStation, Asana, Google Workspace and our custom tech infrastructure.

Fast-Track Your Career with Puffy

  • Fast-track your path to leadership: past team members have grown into Managers and Directors within 12–24 months.
  • Access a robust learning budget, fueling continuous skill expansion.

Key Responsibilities & Expectations

  • Provide Exceptional Technical Support: Serve as the primary IT support specialist for both in-office Dubai team members and remote staff globally, ensuring rapid resolution of technical issues.
  • Maintain Critical Infrastructure: Engineer and optimize network setups, internet connectivity, access points, and security systems that form the backbone of our operations.
  • Master Audio-Visual Excellence: Implement and troubleshoot conference room equipment, ensuring seamless global collaboration through flawless virtual meetings.
  • Optimize Identity Management: Implement and manage JumpCloud directory platform to streamline user access, enhance security through SSO integration, and ensure efficient system management across all devices.
  • Drive Cybersecurity Leadership: Spearhead company-wide security initiatives including phishing prevention training and implementing advanced protection protocols through SentinelOne's threat detection and response solutions.
  • Champion Technical Documentation: Create and maintain comprehensive system documentation that ensures operational continuity and knowledge sharing.
  • Identify Innovation Opportunities: Proactively research and implement new technical solutions that enhance productivity across all departments.

Ideal Candidate Profile

  • 2+ years of hands-on IT support experience with demonstrated expertise in network management and infrastructure maintenance.
  • Knowledge of JumpCloud directory platform or similar identity management software for user and device management, including experience in managing user identities, SSO integration, and system management.
  • Familiarity with SentinelOne endpoint protection platform or similar security management software, including experience in deploying, configuring, and managing advanced threat detection and response solutions.
  • Proven troubleshooting abilities across diverse hardware, software, and networking environments.
  • Experience configuring and maintaining professional audio-visual equipment for conference environments.
  • Demonstrated proficiency with e-commerce and operational tools including Shopify, ShipStation, Asana and Google Workspace.
  • Strong cybersecurity awareness with experience implementing protection protocols and training initiatives.

Benefits & Perks

  • Industry-leading salary plus performance bonus, all tax-free.
  • Full Relocation Coverage: Flights, visa sponsorship, plus two weeks of hotel upon arrival in Dubai.
  • Health & Wellness: Comprehensive international medical, dental, and vision coverage, plus a wellness-focused campus stocked with healthy snacks and beverages.
  • Elite Peer Group: Collaborate daily with the top talents at Puffy—our environment fosters continuous growth and learning.
  • Career Fast-Track: Clear pathways to high impact and leadership roles, backed by a devoted mentorship framework and an annual professional development budget.
  • Global Growth & Recognition: Be part of a company recognized by Forbes, featured in Entrepreneur.com, and achieve unstoppable momentum in e-commerce.

Join Puffy's Mission to Revolutionize E-commerce Today

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