
Anantara Guest Service Center Coordinator
7 days ago
Job Summary:
">This role is responsible for providing exceptional guest experiences and ensuring seamless day-to-day operations at our resort's guest service center.
">About Us:
">At Anantara, we pride ourselves on providing genuine hospitality to modern travelers. Our luxury brand connects guests with authentic places, people, and stories through personal experiences.
">Key Responsibilities:
">- ">
Ensure effective handling of all guest interactions, including calls, messages, and requests.
">Maintain a high level of knowledge about the resort's services, facilities, and amenities.
">Provide timely and accurate information to guests regarding their stay and any queries they may have.
">Coordinate with other departments to resolve guest issues and ensure seamless delivery of services.
">Perform administrative tasks, such as processing correspondence and maintaining records.
">Contribute to the development of training programs and share knowledge with colleagues.
">Participate in ongoing quality improvement initiatives to enhance guest satisfaction and loyalty.
">Foster strong relationships with colleagues across departments to ensure a cohesive and supportive work environment.
">
Requirements:
">- ">
Degree in hotel management or related field.
">Previous experience in front office or guest services.
">Excellent communication and interpersonal skills.
">Proficiency in front office systems and software.
">Fluency in English, both written and spoken.
">
About Minor International:
">We are a global hospitality company committed to delivering exceptional experiences for our guests. With a focus on luxury and authenticity, we aim to create lifelong memories.
">Why Join Us:
">We offer a dynamic and supportive work environment that values teamwork, innovation, and exceptional customer service. Join our team and become part of a global community that strives for excellence.
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