Anantara Guest Service Center Coordinator

7 days ago


Nizwá, Ad Dakhiliyah, Oman Minor International Full time

Job Summary:

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This role is responsible for providing exceptional guest experiences and ensuring seamless day-to-day operations at our resort's guest service center.

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About Us:

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At Anantara, we pride ourselves on providing genuine hospitality to modern travelers. Our luxury brand connects guests with authentic places, people, and stories through personal experiences.

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Key Responsibilities:

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  2. Ensure effective handling of all guest interactions, including calls, messages, and requests.

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  3. Maintain a high level of knowledge about the resort's services, facilities, and amenities.

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  4. Provide timely and accurate information to guests regarding their stay and any queries they may have.

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  5. Coordinate with other departments to resolve guest issues and ensure seamless delivery of services.

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  6. Perform administrative tasks, such as processing correspondence and maintaining records.

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  7. Contribute to the development of training programs and share knowledge with colleagues.

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  8. Participate in ongoing quality improvement initiatives to enhance guest satisfaction and loyalty.

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  9. Foster strong relationships with colleagues across departments to ensure a cohesive and supportive work environment.

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Requirements:

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  • Degree in hotel management or related field.

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  • Previous experience in front office or guest services.

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  • Excellent communication and interpersonal skills.

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  • Proficiency in front office systems and software.

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  • Fluency in English, both written and spoken.

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About Minor International:

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We are a global hospitality company committed to delivering exceptional experiences for our guests. With a focus on luxury and authenticity, we aim to create lifelong memories.

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Why Join Us:

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We offer a dynamic and supportive work environment that values teamwork, innovation, and exceptional customer service. Join our team and become part of a global community that strives for excellence.



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