Luxury Hospitality Operations Specialist

7 days ago


Nizwá, Ad Dakhiliyah, Oman Minor International Full time

Job Overview:

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This role plays a critical part in delivering an exceptional guest experience at our resort's guest service center. As a member of our front office team, you will be responsible for ensuring seamless operations and providing personalized service to our guests.

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Responsibilities:

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  2. Manage guest interactions, including calls, messages, and requests.

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  3. Develop and maintain a thorough knowledge of the resort's services, facilities, and amenities.

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  4. Collaborate with other departments to resolve guest issues and ensure seamless delivery of services.

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  5. Process correspondence and maintain accurate records.

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  6. Contribute to training programs and share knowledge with colleagues.

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  7. Participate in quality improvement initiatives to enhance guest satisfaction and loyalty.

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  8. Foster strong relationships with colleagues across departments.

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Requirements:

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  • Degree in hotel management or related field.

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  • Previous experience in front office or guest services.

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  • Excellent communication and interpersonal skills.

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  • Proficiency in front office systems and software.

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  • Fluency in English, both written and spoken.

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About Minor International:

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We are a global hospitality company committed to delivering exceptional experiences for our guests. With a focus on luxury and authenticity, we aim to create lifelong memories.

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Work Environment:

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Our resort offers a unique and dynamic work environment that values teamwork, innovation, and exceptional customer service. Join our team and become part of a global community that strives for excellence.



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