
Optical Networking Expert
12 hours ago
At Smart Solutions Technologies, we are a leading provider of third-party IT technical support services.
Job OverviewOur company seeks a skilled Network Operations Center Engineer to monitor, troubleshoot, and perform basic operations support for Nokia DWDM networks.
- Key Responsibilities:
Network Monitoring: Monitor alarms, events, and performance KPIs on Nokia DWDM equipment via NMS like Nokia 1350 OMS.
Fault Management: Perform initial diagnosis of DWDM network issues, log, categorize, and prioritize incidents and requests in the ticketing system.
Escalation and Coordination: Escalate complex faults to L2/L3 or Field teams following defined SLA timelines, coordinate with field engineers and vendors for fault rectification activities.
Maintenance and Support: Assist in planned maintenance windows (PMWs), provide support for scheduled upgrades or patching activities, validate post-maintenance network health.
Reporting: Prepare and share shift-wise handover reports and fault summary reports, update technical documentation and operational procedures when necessary.
- Technical Skills:
Understanding of DWDM technologies, hands-on experience with Nokia DWDM platforms like 1830 PSS.
Basic knowledge of network management tools, familiarity with optical performance metrics like OSNR, BER, PMD, etc.
Basic TCP/IP, Ethernet, and IP networking knowledge.
- Qualifications:
Bachelor's degree in Electronics, Telecommunications, or related field.
0-2 years of experience in NOC operations or optical network support.
Nokia certifications are a plus.
- Benefits
Strong communication and analytical skills, ability to work under pressure in a shift-based environment, problem-solving attitude and eagerness to learn.
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