Restaurant Operations Manager

2 days ago


Muscat, Muscat, Oman Courtyard by Marriott Ahmedabad Full time

Job Summary

The Asst Mgr Restaurant at Courtyard by Marriott Ahmedabad is responsible for the daily supervision of restaurant operations, including Restaurants/Bars and Room Service. This role assists with menu planning, maintains sanitation standards, and oversees servers and hosts on the floor during peak meal periods.

Candidate Profile

  • A high school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area.
  • Or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area.

Key Responsibilities

  • Handles employee questions and concerns.
  • Monitors employees to ensure performance expectations are met.
  • Provides feedback to employees based on observation of service behaviors.
  • Assists in supervising daily shift operations.
  • Supervises restaurant and all related areas in absence of Director of Restaurants or Restaurant Manager.
  • Participates in department meetings by communicating clear and consistent message regarding departmental goals.

Day-to-Day Restaurant Operations

  • Ensures all employees have proper supplies, equipment, and uniforms.
  • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
  • Ensures compliance with all restaurant policies, standards, and procedures.
  • Monitors alcohol beverage service in compliance with local laws.
  • Manages to achieve or exceed budgeted goals.
  • Performs all duties of restaurant employees and related departments as necessary.
  • Opens and closes restaurant shifts.

Providing Exceptional Customer Service

  • Interacts with guests to obtain feedback on product quality and service levels.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Encourages employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints, seeking assistance from supervisor as necessary.
  • Strives to improve service performance.
  • Sets positive example for guest relations.
  • Assists in review of comment cards and guest satisfaction results with employees.
  • Meets and greets guests.


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