General Manager, Restaurant

2 weeks ago

Muscat, Muscat, Oman Green Umbrella Recruitment Full time

Muscat, Sultanate of Oman | Posted on 02/10/2025

We are seeking a highly experienced and results-oriented General Manager to oversee the operations of our chain of Italian coffee shops and Indian food court restaurants. The ideal candidate will have a deep understanding of restaurant management, customer service excellence, operational efficiency, and business growth strategies. This role requires strong leadership, financial acumen, and a passion for delivering high-quality dining experiences.

Key Responsibilities:

  1. Operational Management:
    Oversee daily operations of all restaurant locations, ensuring efficiency and quality service.
    Implement operational policies and procedures to optimize restaurant performance.
    Ensure adherence to health, safety, and hygiene standards.
  2. Financial & Business Performance:
    Develop and manage budgets, financial forecasts, and cost control strategies.
    Analyze sales data and implement strategies to increase revenue and profitability.
    Monitor inventory management to minimize waste and maximize cost-effectiveness.
  3. Customer Experience & Brand Management:
    Maintain high standards of customer service and ensure a consistent brand experience.
    Address customer feedback and implement measures for continuous improvement.
    Work on marketing strategies to promote the brand and attract more customers.
  4. Team Leadership & Human Resources:
    Recruit, train, and manage restaurant managers and staff.
    Motivate and develop teams to enhance performance and engagement.
    Ensure compliance with labor laws and company policies.
  5. Vendor & Supply Chain Management:
    Maintain strong relationships with suppliers and negotiate favorable contracts.
    Ensure a consistent and high-quality supply of ingredients and materials.
    Work on menu development and sourcing of new products.
Requirements

Education: Bachelor's degree in Business Management, Hospitality, or a related field. MBA is a plus.

Experience: 7+ years of experience in restaurant or food business management.

Industry Knowledge: Strong understanding of both Italian coffee culture and Indian cuisine operations.

Financial Acumen: Strong budgeting, financial analysis, and cost control expertise.

Customer Focus: Ability to enhance customer satisfaction and brand reputation.

Problem-Solving: Capable of handling operational challenges efficiently.

Tech-savvy: Experience with restaurant management software and CRM systems.

Preferred Qualifications:

Certification in hospitality or restaurant management.
Experience in franchising or multi-unit management.
Knowledge of digital marketing strategies for food businesses.

Benefits:

Competitive salary with performance-based bonuses.
Opportunity for career growth and professional development.
Employee discounts at all restaurant locations.
Health and wellness benefits.
Flexible working environment.
Language proficiency in English and Arabic.

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