Training Officer – HR Shared Services

4 weeks ago

Muscat, Muscat, Oman Al Futtaim Group Full time

Training operates in a shared service environment, a central unit providing HR related services to a user base size of 10,000 Employees, Managers & HR Business Partners in Al-Futtaim. We are currently looking to recruit an experienced Training Officer to work from our HR Shared Service Centre based in Oman.

Your duties will include:

  1. Create and encourage positive, energetic, memorable and productive learning environments for all delegates/participants.
  2. Complete ongoing self-assessment of training programme content and delivery, to promote continuous improvement.
  3. Support the coordination and monitoring of all distributor training, to ensure brand and distributor compliance.
  4. Contribute to the analysing of standard performance reports, operational noncompliance and execution of structured action plans.
  5. Ensure active promotion and continuous improvement of staff and customer engagement activities.
  6. Develop training content and material and implement for front line (non-technical) staff in distributor and retail branches.
  7. Conduct competency testing as required.
  8. Actively promote equal opportunities and diversity in accordance with company policy avoiding discrimination.
  9. Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace.
  10. Participate and execute adherence to company and distributor policy and procedure compliance.
  11. Ensure the successful implementation of distributor commercial training, fix it right activities, value chain and brand training activities.
  12. Monitor, review and implement occupational health and safety, operational standards, technical support training activities.
  13. Support as required branches with training in relation to support in terms of campaigns, customer initiatives and new model launch activities.
  14. Ensure compliance with respective brand requirements and adherence to all distributor policies.

Technical/Job Specific:

  1. 5 years' experience in the same field
  2. Facilitation Skills
  3. Coaching Skills
  4. Influencing Skills
  5. Rapport Building
  6. Learning and Development needs analysis
  7. Evaluation Skills
  8. Courseware design understanding

Core Competencies:

  1. Enthusiasm
  2. Client focus
  3. Communication
  4. Problem Solving
  5. Drive for improvements
  6. Working with others
  7. Business awareness
  8. Planning and Organization
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