
Training Officer – HR Shared Services
1 week ago
Training operates in a shared service environment, a central unit providing HR related services to a user base size of 10,000 Employees, Managers & HR Business Partners in Al-Futtaim. We are currently looking to recruit an experienced Training Officer to work from our HR Shared Service Centre based in Oman.
Your duties will include:
- Create and encourage positive, energetic, memorable and productive learning environments for all delegates/participants.
- Complete ongoing self-assessment of training programme content and delivery, to promote continuous improvement.
- Support the coordination and monitoring of all distributor training, to ensure brand and distributor compliance.
- Contribute to the analysing of standard performance reports, operational noncompliance and execution of structured action plans.
- Ensure active promotion and continuous improvement of staff and customer engagement activities.
- Develop training content and material and implement for front line (non-technical) staff in distributor and retail branches.
- Conduct competency testing as required.
- Actively promote equal opportunities and diversity in accordance with company policy avoiding discrimination.
- Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace.
- Participate and execute adherence to company and distributor policy and procedure compliance.
- Ensure the successful implementation of distributor commercial training, fix it right activities, value chain and brand training activities.
- Monitor, review and implement occupational health and safety, operational standards, technical support training activities.
- Support as required branches with training in relation to support in terms of campaigns, customer initiatives and new model launch activities.
- Ensure compliance with respective brand requirements and adherence to all distributor policies.
Technical/Job Specific:
- 5 years' experience in the same field
- Facilitation Skills
- Coaching Skills
- Influencing Skills
- Rapport Building
- Learning and Development needs analysis
- Evaluation Skills
- Courseware design understanding
Core Competencies:
- Enthusiasm
- Client focus
- Communication
- Problem Solving
- Drive for improvements
- Working with others
- Business awareness
- Planning and Organization
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