Exemplary Service at a Luxury Resort

1 day ago

Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

We are seeking a talented and dedicated server to join our team at the Mandarin Oriental, Muscat. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring that they have a memorable and enjoyable experience.

This includes greeting them warmly, taking orders accurately, serving food and beverages promptly, and responding to their needs with a smile. You will also be responsible for maintaining a clean and organized workstation, adhering to health and safety protocols, and supporting your colleagues in achieving our legendary quality standards.

If you possess excellent communication skills, a warm and welcoming demeanor, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • General:
  • Understand and comply with all corporate and hotel policies and standard operating procedures.
  • Ensure that all business activities and decisions comply with the general law, rules, regulations, and other requirements.
  • Support all learning and development activities.
  • Safeguard stored information and not divulge personal data or confidential information unless authorized.
  • Avoid unreasonable or inappropriate use of the hotel's network, computers, or internet access.
  • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  • Comply with the MOHG Social Media Policy regarding content published on social media platforms.
  • Adhere to the hotel's zero tolerance policy on harassment and discrimination.
  • Carry out any additional duties requested by management related to hotel operations.
  • Departmental:
  • Maintain a clean and presentable uniform, demonstrating professional appearance and hygiene standards.
  • Complete mise en place shift to shift and during service for efficient service delivery.
  • Have full knowledge of the menu and wine list to respond to guest requests satisfactorily.
  • Greet guests and establish rapport to ensure satisfaction.
  • Keep the restaurant clean and in appropriate order at all times.
  • Assist and prepare all VIP amenities in compliance with our Legendary Quality Standards.
  • Perform service steps to ensure guest satisfaction and compliance with our Legendary Quality Standards.
  • Present all dishes according to hotel standards and food & beverage specifications.
  • Deliver service in a friendly, courteous, and efficient manner according to hotel standards and guest requirements.
  • Upsell services and products to enhance guest experience and generate increased revenue.
  • Perform billing tasks according to hotel service standards and cashiering policies.
  • Report any guest comments or complaints to the manager on duty in In Room Dining for prompt corrective action.
  • Clear tables and trays efficiently to maintain rotation of silver, china, and glassware.
  • Count linen on a rota basis.
  • Cooperate with colleagues and provide practical support.
  • Perform additional duties as related to the position or as prescribed by management.
    • Comply with safe working practices as laid down under FLHSS, being aware of specific hazards at the workplace.
    • Comply with local and relevant Food Hygiene Standards.
    • Wear appropriate protective clothing provided or recommended by the hotel.
    • Report any defects in the building, plant, or equipment according to hotel procedures.
    • Ensure any accidents to colleagues, guests, or visitors are reported in accordance with hotel procedures.
    • Attend all statutory fire training and be conversant with all rules concerning fire, health & safety.
      • Be aware of Fire safety plans.
      • Adhere to Safe & Sound procedures regarding Health & safety.
      • Adhere to Safe & Sound procedures regarding HACCP standards.
        • Attend any training deemed appropriate by your Head of Department.
        • Be responsible for the Safe & Sound procedures followed by your peers.
          • Attend statutory fire training and abide by all rules concerning fire, health & safety.
          • Attend any training deemed appropriate by your Head of Department.
          • Ensure guest satisfaction in accordance with MOHG standards and HACCP.

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