Hospitality Service Coordinator

2 days ago


Muscat, Muscat, Oman Ihgarmyhotels Full time

Job Description:

We are looking for a skilled Guest Relations Executive to join our team at Crowne Plaza Hotels & Resorts. In this role, you will be responsible for providing exceptional service to our guests and ensuring their stay is memorable and enjoyable.

Main Duties:

  1. Reviewing arrival lists to prepare for guest arrivals and welcoming them with a personalized touch
  2. Attending to VIP guests and responding to their inquiries
  3. Assisting with the preparation of welcome folders and collateral materials
  4. Providing detailed information about hotel amenities and services
  5. Anticipating guest needs and building strong relationships
  6. Offering assistance with various tasks and resolving issues promptly
  7. Maintaining accurate records in the logbook daily

Requirements:

  1. Proven experience in Guest Relations or a related field
  2. Familiarity with hospitality industry standards and best practices
  3. Excellent communication skills and a customer-centric attitude
  4. Proficiency in English; knowledge of additional languages is a plus
  5. A professional and approachable demeanor

About IHGarmyhotels:

Crowne Plaza Hotels & Resorts is a global brand with over 420 hotels worldwide. We pride ourselves on creating memorable experiences for our guests through our 'Dare to Connect' service style. Our goal is to deliver exceptional service and ensure our guests feel valued and appreciated during their stay.



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