
Onsite Technical Operations Manager, Fintech Platform
1 day ago
Optasia is a comprehensive financial technology platform that offers scoring, financial decisioning, disbursement & collection services to businesses. We provide a versatile AI-powered platform for financial inclusion, responsible financing decision-making, and a strong business model with a superior customer experience.
We are seeking highly motivated professionals who are results-driven and have a can-do attitude to join our team of like-minded individuals delivering innovative solutions in an exciting environment. As a Technical Operations Engineer, you will be responsible for monitoring and restoring service-related projects assigned to you. This is a technical position requiring self-motivated engineers with diverse technical experience, effective communication skills, and expertise in resolving complex issues. The role demands flexibility to work independently and collaboratively as part of a team.
Key Responsibilities:
- Serve as the primary technical point of contact for troubleshooting application, system, and network issues related to the Services provided by Optasia to customer projects assigned to you.
- Take ownership of customer issues reported and ensure timely resolution within SLA target times.
- Work on a standby basis outside standard working hours to collaborate with counterparts during system outages or degradation.
- Collaborate with customers' internal technical teams to evaluate and solve technical problems, reducing the duration of customer impact during major incidents and outages.
- Follow established procedures for proper escalation of unresolved issues to relevant teams.
- Act as Optasia's local Single-Point-of-Contact for Service Operations-related matters and facilitate progress towards resolving these matters.
- Participate in technical meetings where Optasia's presence is required by customers.
- Log and update technical tickets properly in the ticket logging system.
Requirements:
- Bachelor's Degree in Computer Science or related field.
- 4+ years of experience in a similar role.
- Hands-on experience with SQL and/or Postgres databases.
- Linux and Networking experience is essential.
- Excellent written and verbal communication skills.
- Diligence and attention to detail, along with ability to multitask and prioritize work effectively.
- Strong technical troubleshooting skills and problem-solving abilities, with the capacity to think critically and develop suitable solutions.
- Familiarity with containerization methodologies i.e., Docker.
We offer a multicultural working environment, opportunities for professional growth, and a supportive team culture.
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